Frequently Asked Questions - NusaJava

We usually offer two options. 

One—you provide your own formula, and we produce it exactly to your specs. We make sure it matches your original perfectly, and we keep your formula strictly confidential. 

Two—you can choose from our existing formula library. All our recipes have been market-tested and proven. 

Both options are available—you pick what works best for you.

For our standard formulas with our label templates—5 to 7 days. 

From order to shipment, within a week. If you need formula adjustments or a custom label design, it'll take a bit longer, depending on the scope of changes. 

But for standard products, it's 5 to 7 days.

A lot of our clients know us for functional coffee—but honestly, we offer way more than you'd expect. 

Right now, our ready-to-use formula library includes not just functional coffee, but also matcha and raw cacao.They're all functional too，but they go beyond just weight management and an energy boost. They help you manage your overall state，boosting energy, sharpening focus, speeding up metabolism, and even balancing appetite with added satiety. Plus, matcha and raw cacao come with natural antioxidants, so you stay alert and fight fatigue at the same time， keeping your body in a steady, sustained state.

Of course, we can handle most of the common supplement products you see on the market—things like women's beauty formulas, anti-aging, multivitamins, whitening, and more. We already have proven recipes for most of them. Just place your order and we'll start production right away—no long R&D cycles, no extra formula development fees. Pick your product, finalize your label, and we ship within 5 to 7 days.

We offer two main types. 

First, retail packaging. Small, shelf-ready packs with nice designs, perfect for end consumers. Second, wholesale packaging. 

Usually 1kg to 25kg bags or cartons, ideal for restaurants, bakeries, or customers who do their own repackaging. 

And beyond the style, you can also choose the material—plastic pouches, foil bags, paper boxes, tin cans, PET jars. pretty much whatever you need.

This is one of the most common questions we get. 

The samples are free.

And you cover the shipping cost upfront. We will refund it on your first order. 

This way, you get to try the product risk-free, and we make sure every sample request gets the attention it deserves.

We support three main payment methods. 

First, PayPal—great for small payments, fast and convenient. Second, T/T bank transfer—the most common way for international trade, ideal for larger orders. 

Third, Western Union—the fastest way to receive funds. 

You can choose whichever works best for you.

Our production capacity is 400,000 sachets per day. 

This mean we can schedule production quickly and ensure on-time delivery, so you never have to worry about lead times.

If you have a large-volume order, just let us know in advance and we'll plan accordingly.

Yes. we've got three key certs. 

FDA certification—our products meet U.S. Food and Drug Administration standards, so we're good to go for the U.S. market. 

HALAL certification—for customers in Muslim markets, you can source with confidence. 

ISO certification—it means our production processes and management systems meet international standards. We've got them all. 

 If you need to see the certificates, just send us an Email and we'll share the scans.

Sure. If you have your own design, just send us the file and we'll print it as-is. 

If you'd rather not design it yourself, no problem—we've got templates you can use. Just swap in your brand name and you're all set. Either way works.  

Whatever is easier for you.

Just one thing，your delivery address. 

We'll handle the rest. We've got a reliable food shipping line with DDP door-to-door service.

So even if you're new to importing, no worries at all.

Yes. you can use one of our templates and simply plug in your own brand details.

Either way works. 

One, you design it. Just send us the file and we'll print it as-is. Two, Prefer not to design? 

We've got ready-to-use templates, just fill in your brand name and contact details and we'll take it from there.

Our MOQ for labeling is 100 bags.

Whether you're testing a new market or running a custom campaign for an event, this quantity works for you. 

We know some suppliers set their MOQs so high that small-batch customers just walk away. 

Not us，We figured out a way to make 100 bags work，same quality, same service.

Great question, and the short answer is no. 

We don't charge a single cent extra for labeling. We're not here to make money off your labels. 

We focus on cutting your startup costs and growing your brand, so you can break into your local market more easily.